This Privacy Policy explains how TOKKIA ('we', 'us', or 'our') collects and uses personal information when you sign up to receive updates from us.
1. INFORMATION WE COLLECT
We may collect personal information including your first name, last name, email address, date of birth, billing and shipping address, phone number and order history when you interact with us, create an account, subscribe to our newsletter or make a purchase through our website.
We may also collect information about how you use our website, including device information, browser type, IP address and browsing behaviour through cookies and similar technologies.
Payment information is processed securely by third-party payment providers. TOKKIA does not store full payment card details on our systems.
2. HOW WE USE YOUR INFORMATION
We use your information to provide and improve our services, process and fulfil orders, manage deliveries and payments, respond to customer enquiries and send service-related communications.
Where you have given consent, we may also use your information to send newsletters, personalised product recommendations, birthday communications, exclusive offers and updates about TOKKIA. You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
We may also use information about how our website is used to improve the customer experience, analyse website performance and support the security of our services.
3. LEGAL BASIS FOR PROCESSING
We process your personal data on different legal bases depending on how you interact with us. This includes your consent when subscribing to marketing communications, the performance of a contract when processing purchases and fulfilling orders, and our legitimate interests in operating, improving and protecting our business and website.
4. HOW WE STORE YOUR DATA
We work with trusted third-party providers to operate our website, process payments, manage communications, fulfil orders and analyse website performance. These providers may include Shopify, Mailchimp, payment processors, delivery partners and analytics services.
We only share personal information where necessary for these services to function and do not sell or rent your information to third parties for their own marketing purposes.
Some of our service providers may process data outside the United Kingdom or European Economic Area. Where this happens, appropriate safeguards are in place to protect your information in accordance with UK data protection laws.
5. HOW LONG WE KEEP YOUR DATA
We retain personal information only for as long as necessary for the purposes outlined in this Privacy Policy, including fulfilling orders, maintaining business records and complying with legal or accounting obligations.
Marketing information will be retained until you unsubscribe or request that your information be deleted.
6. YOUR RIGHTS
Under the UK General Data Protection Regulation (UK GDPR), you have the right to request access to the personal information we hold about you, request correction or deletion of your information, object to certain processing activities, withdraw consent for marketing communications and request a copy of your personal data.
To exercise these rights, please contact us at hey@tokkia.world.
7. CHANGES TO THIS POLICY
We may update this policy from time to time. Updates will appear on this page with the date revised below.
8. CONTACT US
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: hey@tokkia.world
Address: 3 Monmouth Street London WC2H 9DA
Last updated: 29 April 2026